Privacy Policy

Last updated: January 2024

joyful-vault Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

Who We Are

joyful-vault Ltd is a business process consultancy registered in England and Wales (Company Number: 08234567). Our registered office is at Chancery House, 53 King Street, Manchester, M2 4LQ, United Kingdom.

For the purposes of applicable data protection legislation, we are the data controller responsible for your personal information.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide

• Contact details such as name, email address, and business address when you reach out to us
• Professional information including job title, company name, and industry sector
• Communication content from correspondence you send us
• Feedback and survey responses if you choose to participate

Information Collected Automatically

• Technical data including IP address, browser type, operating system, and device information
• Usage data showing how you navigate and interact with our website
• Cookie data as described in our Cookies Policy

How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries and communicating about our services
• Delivering consulting services under contractual agreements
• Sending relevant updates about our services, where you have consented
• Analysing website usage to improve functionality and user experience
• Complying with legal obligations and protecting our legitimate interests

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contract: Where processing is necessary to perform a contract with you or take pre-contractual steps
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Where processing is required to comply with applicable laws

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who assist with our business operations, bound by confidentiality agreements
• Professional advisers including lawyers and accountants when necessary
• Regulatory authorities if required by law or to protect our legal rights

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the nature of the information and the purposes for processing. We typically retain:

• Client records for seven years after the end of the business relationship
• Marketing preferences until you withdraw consent or opt out
• Website analytics data for up to 26 months

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Transfers

Your information may occasionally be transferred to, stored, or processed in locations outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Your Rights

Under applicable data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Object to or restrict certain processing activities
• Request portability of your information to another service provider
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or by direct communication where appropriate. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

joyful-vault Ltd
Chancery House
53 King Street
Manchester, M2 4LQ
United Kingdom

Email: [email protected]

Supervisory Authority

If you are not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow, SK9 5AF
United Kingdom